MatchupCoach.gg · Effective date: June 12, 2026 · Last updated: September 13, 2026
This Refund Policy explains when refunds are and are not available for purchases on MatchupCoach.gg. It forms part of our Terms of Service. Payments are processed by Stripe.
Summary: MatchupCoach sells digital content and access that is delivered immediately. Because of this, purchases are generally non-refundable, except where a refund is required by applicable law or expressly granted below. You can cancel any subscription at any time to stop future billing.
Your first subscription payment — monthly or annual — is covered by a 7-day money-back guarantee: if you are not satisfied for any reason, email support@matchupcoach.gg within 7 days of that first payment and we will refund it in full. The guarantee applies once per customer, to the first payment of your first subscription only. When a refund is issued the subscription ends immediately.
If you started with a free trial: you are not charged during the 7-day trial, so there is nothing to refund if you cancel before it ends. Your first payment is the charge taken when the trial ends. The 7-day money-back guarantee covers that charge, and the 7 days start on the day it is taken.
Outside the 7-day money-back guarantee above, all MatchupCoach plans provide instant access to digital content (guides, tools, and analysis). By purchasing and accessing this content, you acknowledge that you are receiving immediate access to a digital product and that, to the maximum extent permitted by law, subsequent charges are final and non-refundable.
Changing plans from your Account page. When you change plans from your Account page, Stripe prorates the change: you get credit for the unused part of your current plan and pay for the rest of the period on the new plan. You see the amount before you confirm. Credit for unused time is applied to your future charges; it is not paid back to your card, except where required by law. During a free trial, a plan change costs nothing until the trial ends.
Buying a different plan at checkout. Buying a different plan through checkout while subscribed replaces your existing plan, and we cancel the previous subscription automatically. If a technical failure ever causes an overlapping charge, email support@matchupcoach.gg and we will refund the overlap. When you switch this way, amounts already paid on the previous plan are not refunded or credited toward the new plan, except where required by law.
Any previously offered one-time purchase (such as a legacy lifetime plan) was a final-sale purchase granting immediate, ongoing access for the lifetime of the Service (as defined in the Terms), and is non-refundable once access has been granted, except where a refund is required by applicable consumer-protection law.
Nothing in this Policy removes or limits any non-waivable right you have under Ontario's Consumer Protection Act, 2002 or other applicable consumer-protection legislation, including any statutory cooling-off, cancellation, or refund rights that apply to your purchase. Where such a right applies and you qualify, we will honor it.
If you believe you were charged in error, charged twice, or charged after a valid cancellation, contact support@matchupcoach.gg within 30 days. We will review and, where a billing error is confirmed, issue a correction or refund.
If you have a billing concern, please contact us first — we want to resolve it quickly. Initiating a chargeback or payment dispute without first contacting us, or disputing a charge for content you accessed, may be treated as chargeback abuse. We reserve the right to suspend or terminate accounts associated with fraudulent or abusive chargebacks, to contest invalid disputes with evidence of access, and to refuse future service.
Where a refund is available under this Policy or by law, email support@matchupcoach.gg with your account username and the approximate date of purchase. Approved refunds are returned to your original payment method through Stripe and may take several business days to appear.
support@matchupcoach.gg · Contact page